Understanding JILIbet's Disconnection Policy – Gaming Securely with Complete Assurance
At JILIBET In the Philippines, we recognize that seamless gaming experiences are crucial for our players. However, we also understand that disconnections can occur for a variety of reasons, ranging from internet disruptions to power failures or device errors. Therefore, we have developed a straightforward Disconnection Policy centered on the player's needs, aimed at safeguarding your gameplay, ensuring clarity, and maintaining equity during any technical interruptions.
Why This Policy Matters
Experiencing a disconnection can be quite frustrating, especially when you're enjoying live games or riding a winning streak. Our disconnection policy aims to:
- Protect player data and bets
- Ensure fairness in all game results
- Provide standard resolution protocols
- Enable players to continue their games seamlessly
We strive to ensure your peace of mind, assuring you that your experience is secure, even in unforeseen circumstances.
How JILIbet Manages Disconnections
1. Slot Games & RNG Games (Random Number Generator)
If you find yourself disconnected while playing slot games or other RNG-based games:
- Rest assured, your wager will be processed by the server, even if your screen has frozen or your connection drops.
- Upon reconnecting, you can view your game history or outcomes in the relevant section.
- Any winnings or losses will automatically update in your balance, as all results are determined server-side.
2. Live Casino Games
In live casino experiences (like Baccarat, Roulette, Blackjack, etc.):
- If you placed your bet before losing connection, your wager remains active and will be processed.
- You can check the results through the game history once you're back online.
- If you disconnect before making any bets, no funds will be deducted.
Important: In games featuring real dealers, outcomes progress in real-time and cannot be paused. However, your data and wagers are securely held.
3. Fishing & Arcade Games
Given the interactive nature of these games, a disconnection may:
- Terminate the current round or session, depending on the game's rules.
- For any unfinished sessions, automatic settlement may occur based on the game's internal mechanics.
- You might not be able to resume play mid-round, but your scores and winnings will still be accurately tallied.
What to Do If You Get Disconnected
1. Immediately check your internet connection.
2. Close and relaunch the app or website.
3. Log in to your jilibet account again.
4. Refer to the Game History to review your latest session and results.
If issues continue or you believe there has been an error, please reach out to jilibet Customer Support for immediate help.
Compensation & Game Integrity
- JILIBET does not provide refunds for disconnections that stem from issues with the player’s device or internet.
- However, should widespread disconnections arise due to server-related issues on our end, we will investigate the situation and may grant bonus credits or rollbacks on a case-by-case basis.
- All decisions are made with fairness and transparency, in line with our commitment to responsible gaming.
Tips to Avoid Disconnection Issues
- Always ensure you are on a reliable internet connection (Wi-Fi or 4G/5G).
- Keep your device fully charged or connected to power.
- Avoid switching between apps or tabs during gameplay, especially in live or time-sensitive experiences.
- For a more stable mobile experience, consider downloading the jilibet App instead of using a web browser.
Need Help? Contact JILIbet Support
Our customer support team is available 24/7. If you are facing persistent disconnection problems or losing progress, do not hesitate to contact us at:
✅ Live Chat (Real-time support)
✅ Email:
✅ Phone Support:
We’ll work diligently to investigate and resolve your issue as swiftly as possible.
Final Thoughts: JILIBET Prioritizes Your Gaming Safety
Here at jilibet, we emphasize not just enjoyment but also fairness, player protection, and responsibility. Our Disconnection Policy guarantees that your wagers are secure, your progress is documented, and your gaming experience remains protected, even during unexpected events. Enjoy your favorite games with complete confidence, knowing that jilibet is always looking out for you.